💳 Payment Policy | Peakali
Effective Date: March 5, 2025
At Peakali, we aim to provide a secure, seamless, and convenient payment experience for all our customers. This Payment Policy outlines the accepted payment methods, billing process, and important terms regarding your transaction with us.
1. Accepted Payment Methods
We accept the following payment methods:
✔ Credit & Debit Cards
- Visa, MasterCard, American Express, Discover
✔ PayPal
- Secure and easy payment processing via PayPal
✔ Apple Pay & Google Pay
- Convenient mobile payment options
✔ Buy Now, Pay Later Services
- Available at checkout for eligible orders
✔ Cryptocurrency
- We accept selected cryptocurrencies as a payment method (details available at checkout).
Note: All payments are processed in USD ($) unless otherwise stated.
2. Payment Security
We take your payment security seriously and ensure that all transactions are protected with industry-leading encryption technology.
🔒 SSL Encryption:
- Your payment details are transmitted securely using SSL (Secure Sockets Layer) encryption.
💳 Secure Payment Processors:
- Payments are processed through trusted third-party services such as PayPal and Stripe, ensuring your payment information remains confidential.
- We do not store or have access to your credit card or other payment details.
3. Order Processing & Billing
🔹 Payment Authorization:
- Payments are authorized and processed immediately once you place an order.
- If there is an issue with your payment, your order will not be processed until the payment is successfully completed.
🔹 Order Confirmation:
- After placing an order, you will receive an order confirmation email. This email will include the details of your order, including the total amount charged.
- Please review your order confirmation carefully. If you notice any discrepancies, contact us immediately at info@peakali.xyz.
4. Currency & Additional Charges
🔹 Currency:
- All transactions on Peakali are processed in USD ($).
🔹 Currency Conversion & Bank Fees:
- International customers may be subject to currency conversion fees or foreign transaction fees charged by their bank or payment provider.
- These additional fees are the responsibility of the customer.
5. Failed or Declined Payments
If your payment is declined, please verify the following:
✔ Credit Card Information: Ensure your card details (number, expiration date, CVV) are correct.
✔ Sufficient Funds: Ensure that your account has sufficient funds for the transaction.
✔ Bank Authorization: Some banks block international transactions; please contact your bank to authorize the payment if necessary.
✔ Try a Different Method: If the issue persists, try using a different payment method, such as PayPal or another credit card.
If you continue to face issues, please contact our support team at info@peakali.xyz for assistance.
6. Refunds & Cancellations
🔄 Order Cancellations:
- Orders can only be canceled or modified within 12 hours of placing the order. After this period, your order will be processed and cannot be changed or canceled.
- If your order is processed and shipped before cancellation, please follow our Return & Refund Policy to return the item.
💳 Refunds:
- If your order is canceled or returned, we will issue a refund to the original payment method.
- Refunds are typically processed within 5-10 business days depending on your payment provider.
7. Chargebacks & Fraud Prevention
⚠️ Chargebacks:
- If you believe there is an unauthorized charge or issue with your order, please contact Peakali before initiating a chargeback with your bank. We are happy to resolve any concerns and avoid unnecessary disputes.
- Fraudulent chargebacks may result in the suspension of your account.
8. Contact Us for Payment Support
If you have any questions about payments, need assistance with a transaction, or have concerns regarding your order, please feel free to contact us:
📧 Email: info@peakali.xyz
📞 Phone: 617-751-6890
📍 Address: 3461 Valley View Drive, Boston
Thank you for shopping with Peakali – where style meets precision! ⌚🌟