Delivery policy - Site Title

Shipping Policy | Peakali

Effective Date: March 5, 2025

At Peakali, we are committed to providing fast, reliable, and secure shipping to ensure your order arrives on time. Below is everything you need to know about our shipping process.

1. Processing Time

🕒 Order Processing:

Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
Custom orders may require additional processing time.

🔄 Order Modifications & Cancellations:

Orders can only be modified or canceled within 12 hours of purchase. Once processing begins, changes may no longer be possible.

2. Shipping Methods & Estimated Delivery Times

📦 Standard Shipping (U.S.):

Delivery Time: 3-7 business days
Tracking: Available for all orders

🌍 International Shipping:

Delivery Time: 7-15 business days (varies by destination)
Tracking: Available for most locations

🚀 Expedited Shipping (U.S. Only):

Delivery Time: 2-4 business days
Extra cost applies (calculated at checkout)

📌 Important Notes:

Shipping times may be affected by weather conditions, carrier delays, or customs processing for international orders.
Some regions may experience extended delivery times due to local shipping regulations.

3. Shipping Costs & Free Shipping

💰 Shipping Fees:

Shipping costs are calculated at checkout based on location and shipping method.
Free shipping may be available for select promotions and bulk orders (check our homepage for current offers).

4. Tracking & Order Status

🔍 Tracking Your Order:

Once your order ships, you will receive a tracking number via email to monitor delivery status.
If you do not receive a tracking number within 5 business days, please contact us at info@peakali.xyz.

5. Lost, Delayed, or Stolen Packages

🚫 Lost or Delayed Shipments:

If your package has not arrived within the estimated delivery timeframe, check the tracking status.
If the tracking shows “delivered” but you have not received your package, please:
✅ Check with neighbors or household members.
✅ Contact the carrier for more details.
✅ Reach out to us at info@peakali.xyz for further assistance.

🚫 Stolen Packages:

Unfortunately, Peakali is not responsible for stolen packages after they have been marked as delivered. We recommend contacting the local carrier or filing a claim with your delivery service.

6. International Shipping & Customs

🌎 Customs & Import Fees:

International orders may be subject to customs duties, taxes, or import fees, which are determined by your country’s regulations.
These charges are the responsibility of the customer and are not included in the purchase price.

🔍 Customs Delays:

Some international shipments may experience delays due to customs processing. Unfortunately, Peakali has no control over customs procedures.

7. Returns & Exchanges for Shipped Items

📦 If you need to return or exchange an item, please refer to our Refund & Return Policy for details on eligibility and instructions.

8. Contact Us for Shipping Support

📩 If you have any questions about shipping, feel free to contact us:

📧 Email: info@peakali.xyz
📞 Phone: 617-751-6890
📍 Address: 3461 Valley View Drive, Boston

We appreciate your trust in Peakali and strive to make every delivery smooth and hassle-free! 🚀⌚

Payment Policy | Peakali

Effective Date: March 5, 2025

At Peakali, we aim to provide a secure, seamless, and convenient payment experience. This Payment Policy outlines the accepted payment methods, billing processes, and important terms regarding transactions on our website.

1. Accepted Payment Methods

We accept the following payment options:

✔ Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal – Fast and secure online payments
✔ Apple Pay & Google Pay – Available for mobile and quick checkout
✔ Buy Now, Pay Later Services (if applicable, offered at checkout)
✔ Cryptocurrency Payments (if applicable, selected coins may be accepted)

📌 Note: All transactions are processed in USD ($) unless stated otherwise.

2. Payment Security

🔒 Secure Transactions:

Payments made on Peakali are protected by SSL encryption, ensuring that your personal and financial information remains confidential.
We do not store or have access to your payment details—transactions are processed securely through third-party payment providers.

🚨 Fraud Prevention:

Orders flagged as suspicious or fraudulent may be placed on hold for verification.
If necessary, we may request additional proof of identity before processing an order.
If your transaction is declined, please contact your bank or payment provider for assistance.

3. Order Processing & Billing

📌 Order Confirmation:

After a successful payment, you will receive a confirmation email with your order details.
If you do not receive confirmation within 24 hours, please check your spam folder or contact us at info@peakali.xyz.

📌 Payment Authorization:

Your payment method will be charged immediately upon placing an order.
If payment is unsuccessful, your order will not be processed, and you may need to retry with a different method.

📌 Currency & Additional Charges:

Transactions are processed in USD ($).
International customers may be charged currency conversion fees or foreign transaction fees by their bank or payment provider.

4. Refunds & Cancellations

🔄 Order Cancellations:

Orders can only be canceled or modified within 12 hours of purchase. After that, they are processed and cannot be changed.

💰 Refunds:

Eligible refunds will be issued back to the original payment method.
Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.
For full refund details, please review our Refund & Return Policy.

5. Failed or Declined Payments

🚫 If your payment is declined, please check the following:
✔ Sufficient Funds – Ensure your account has enough balance.
✔ Card Details – Double-check that your card number, expiration date, and CVV are correct.
✔ Bank Authorization – Some banks may block international transactions; contact your bank to approve the payment.
✔ Try a Different Method – If the issue persists, try another payment option.

For further assistance, email us at info@peakali.xyz.

6. Chargebacks & Disputes

⚠️ If you believe there is an unauthorized charge or a billing issue, please contact Peakali before filing a dispute with your bank or payment provider. We are happy to help resolve any concerns.

🚨 Fraudulent chargebacks may result in order cancellation and account suspension.

7. Contact Us for Payment Support

For any payment-related inquiries, feel free to contact us: