🛍️ Sales Policy | Peakali

Effective Date: March 5, 2025

Thank you for choosing Peakali for your watch purchases! Our Sales Policy ensures that your shopping experience is clear, secure, and satisfactory. By making a purchase on our website, you agree to the terms outlined below.

1. Placing an Order

📦 Order Process:

  • To place an order, select the products you wish to purchase and proceed to checkout.
  • By placing an order, you confirm that the information you provide (shipping details, payment, etc.) is accurate.
  • After you place an order, you will receive a confirmation email with the details of your purchase.

💳 Payment Authorization:

  • Payments are processed immediately upon checkout. We accept major credit/debit cards, PayPal, and other payment methods. If payment is unsuccessful, you will need to retry using an alternate method.

2. Pricing & Payment

💰 Pricing:

  • All prices listed on Peakali are in USD ($) unless otherwise stated.
  • We reserve the right to adjust prices, promotions, and discounts at any time without prior notice.
  • Any taxes or duties applicable to your order are the responsibility of the customer and are not included in the purchase price.

💳 Accepted Payment Methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal
  • Apple Pay & Google Pay

3. Order Confirmation & Processing

📬 Order Confirmation:

  • Once your order is placed, you will receive a confirmation email detailing your purchase.
  • Please check your order details carefully and notify us immediately if there are any discrepancies.

🕒 Order Processing:

  • Orders are processed within 1-3 business days. Custom orders may take additional time.
  • Once an order is processed, it will be shipped according to the selected shipping method.

4. Shipping & Delivery

🚚 Shipping Times:

  • U.S. Orders: 3-7 business days
  • International Orders: 7-15 business days (varies by location)
  • Delivery times may vary based on the shipping carrier, location, and any external factors.

📦 Tracking:

  • Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.

🔄 Shipping Delays:

  • We are not responsible for delays caused by third-party carriers, customs processing, or external events (e.g., weather conditions).

5. Returns & Exchanges

🛒 Return Window:

  • Items are eligible for return within 30 days of delivery, as long as they are unused, undamaged, and in original packaging.
  • Customized products and sale items are non-returnable.

💳 Refunds:

  • Approved returns will be refunded to the original payment method used during purchase.
  • Refunds typically take 5-10 business days to process, depending on your payment provider.

📞 Exchange Process:

  • If you wish to exchange an item, please follow the return process and let us know the replacement item you’d prefer. We will process the exchange upon receiving the returned item.

For more information, please refer to our Refund & Return Policy.

6. Order Cancellations

🛑 Canceling an Order:

  • You can cancel or modify your order within 12 hours of placing it. After 12 hours, orders will be processed for shipment and cannot be changed or canceled.
  • If an order is shipped before cancellation, you will need to return the product to us in accordance with our return policy.

7. Intellectual Property

🔒 Ownership of Content:

  • All content, including logos, product images, text, and designs, on Peakali is protected by copyright laws and is the property of Peakali.
  • Customers are prohibited from using any content from our website without written permission.

8. Limitations of Liability

⚠️ Liability Disclaimer:

  • Peakali is not liable for any damage or loss resulting from the use of our products, including watch malfunctions, damage caused during shipping, or user negligence.
  • We are not responsible for delays caused by third-party carriers or any external circumstances affecting delivery.

9. Privacy Policy

🛡️ Your personal information is handled with care in accordance with our Privacy Policy, ensuring your privacy and security when shopping with us.

10. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, feel free to contact us:

📧 Email: info@peakali.xyz
📞 Phone: 617-751-6890
📍 Address: 3461 Valley View Drive, Boston

Thank you for shopping with Peakali – the home of premium watches! ⌚🌟