📜 Terms and Conditions | Peakali

Effective Date: March 5, 2025

By accessing and using Peakali, you agree to comply with the following Terms and Conditions. These terms outline the rules and guidelines for using our website and purchasing our products. If you do not agree with any part of these terms, please do not use our website or make any purchases.

1. General Terms

🔹 Eligibility:

  • You must be at least 18 years old or have permission from a legal guardian to make purchases on Peakali.
  • By using our website, you represent that you are legally able to enter into binding contracts.

🔹 Account Responsibility:

  • If you create an account on Peakali, you are responsible for maintaining the confidentiality of your account information, including your password.
  • You agree to notify us immediately if you suspect any unauthorized access to your account.

🔹 Right to Refuse Service:

  • We reserve the right to refuse or cancel any orders at our discretion, including orders that violate these Terms and Conditions or involve fraudulent activity.

2. Product Information & Pricing

🔹 Product Availability:

  • All products are subject to availability. If a product is out of stock after you’ve placed your order, we will notify you and offer a refund or alternative options.

🔹 Pricing:

  • Prices for products on Peakali are listed in USD ($) unless otherwise specified.
  • We reserve the right to adjust prices and promotions without prior notice.
  • Taxes and shipping costs are not included in the product price and will be calculated at checkout.

🔹 Product Descriptions:

  • We make every effort to accurately describe our products, but there may be slight variations in color, texture, and appearance due to lighting and screen settings.

3. Ordering & Payment

🔹 Order Placement:

  • To place an order, you must provide accurate and complete information, including your shipping address and payment details.
  • Once you submit your order, you will receive an order confirmation email.

🔹 Payment Methods:

  • We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment methods.
  • All payments are processed securely through third-party payment processors. We do not store your payment details.

🔹 Order Confirmation & Processing:

  • Your order will be processed once payment is successfully authorized.
  • Orders are typically processed within 1-3 business days and shipped according to the selected shipping method.

4. Shipping & Delivery

🔹 Shipping Information:

  • Peakali ships products globally. Shipping times may vary depending on your location and the chosen shipping method.
  • You will receive a tracking number once your order has shipped.

🔹 Delivery Issues:

  • We are not responsible for delays caused by third-party carriers, customs processing, or any unforeseen circumstances.
  • If your package is lost or damaged during transit, please contact us at info@peakali.xyz.

5. Returns, Refunds & Exchanges

🔹 Return Window:

  • You may return unused items within 30 days of receiving your order. Custom items and sale products are non-returnable.
  • Items must be returned in their original condition with all packaging intact.

🔹 Refund Process:

  • Approved returns will be refunded to the original payment method within 5-10 business days.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., defective product).

🔹 Exchanges:

  • If you wish to exchange a product, please follow our return process, and we will ship the exchange once the returned item is received.

For further details, please refer to our Refund & Return Policy.

6. Intellectual Property

🔹 Ownership of Content:

  • All content on Peakali, including text, images, logos, and product designs, is protected by copyright and trademark laws and is owned by Peakali.
  • You may not reproduce, distribute, or use any of our content without prior written permission from Peakali.

7. Limitation of Liability

⚠️ Limitation of Liability:

  • Peakali is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.
  • Our liability is limited to the total amount paid for the product(s) that caused the issue.

8. Privacy Policy

🔒 Your Privacy:

  • We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your personal data as outlined in the Privacy Policy.

9. Changes to These Terms

🔄 Modifications:

  • We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page with an updated Effective Date.
  • Continued use of the website after such changes constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

📧 Email: info@peakali.xyz
📞 Phone: 617-751-6890
📍 Address: 3461 Valley View Drive, Boston

Thank you for shopping with Peakali! ⌚🌟