📜 Privacy Policy | Peakali

Effective Date: March 5, 2025

At Peakali, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website or make purchases. By using Peakali, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

When you make a purchase or create an account, we may collect the following details:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed through secure third-party services)

Non-Personal Information

We also collect non-personal data, including:

  • IP address
  • Browser type
  • Operating system
  • Device type
  • Web pages visited on our site
  • Data collected via cookies and similar technologies

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • Processing Orders: To complete and fulfill your orders, including shipping and payment.
  • Communication: To send order confirmations, updates, customer service messages, and marketing communications (only with your consent).
  • Improving Our Services: To understand how you interact with our website and make improvements to enhance your experience.
  • Security & Fraud Prevention: To protect against unauthorized transactions and ensure the security of your personal data.
  • Personalization: To provide you with tailored product recommendations based on your preferences and shopping history.

3. How We Protect Your Data

We take your privacy and data security seriously. We use a variety of security measures to protect your personal information:

  • SSL Encryption: All sensitive data, including payment details, is encrypted using SSL technology.
  • Secure Payment Processors: We use trusted third-party payment processors to handle your payment information securely.
  • Restricted Access: Only authorized personnel have access to your personal data, and they are bound by confidentiality agreements.

4. Cookies & Tracking Technologies

To enhance your shopping experience, Peakali uses cookies and similar tracking technologies to collect non-personal information about how you interact with our website. Cookies help us:

  • Remember your preferences and shopping cart
  • Analyze website traffic and improve our services
  • Serve relevant advertisements to you based on your browsing activity

You can manage your cookie preferences in your browser settings.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following trusted third parties:

  • Payment Processors – To securely process transactions (e.g., PayPal, Stripe).
  • Shipping Partners – To fulfill and deliver your orders.
  • Service Providers – For website maintenance, analytics, and marketing.

We require these third parties to use your data only for the purposes specified and to protect it with appropriate security measures.

6. Your Rights and Choices

You have the right to:

  • Access and Update Your Information: You can request access to the personal data we hold about you and update it if necessary.
  • Opt-Out of Marketing Communications: You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in the emails we send you.
  • Request Data Deletion: You can request the deletion of your account and personal data, subject to legal requirements.

To exercise any of these rights, please contact us at info@peakali.xyz.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing transactions, maintaining records, and complying with legal obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the Effective Date at the top will be updated. Please review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you need assistance regarding your personal data, please feel free to contact us:

📧 Email: info@peakali.xyz
📞 Phone: 617-751-6890
📍 Address: 3461 Valley View Drive, Boston

Thank you for trusting Peakali with your personal information! 🌟