📦 Refund & Return Policy | Peakali
Effective Date: March 5, 2025
At Peakali, we strive to provide you with the best shopping experience possible. If you’re not completely satisfied with your purchase, we offer a simple and straightforward return and refund process to ensure your satisfaction.
1. Eligibility for Returns & Exchanges
You may return or exchange your item(s) under the following conditions:
✅ The item is unused and in original condition with all packaging, labels, and tags intact.
✅ The return request is made within 30 days of receiving your order.
✅ The item is not a customized product (personalized or final-sale items cannot be returned or exchanged).
2. How to Initiate a Return or Exchange
🔹 Step 1: Contact our customer service team at info@peakali.xyz with your order number and reason for return.
🔹 Step 2: Our team will provide you with a return authorization number and shipping instructions.
🔹 Step 3: Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or incorrect.
🔹 Step 4: Once the item is received and inspected, we will process your return or exchange. You will receive a refund or replacement within 5-7 business days.
3. Refund Policy
✔ Refund Method:
- Approved refunds will be issued to the original payment method used at the time of purchase.
✔ Processing Time:
- Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
✔ Non-Refundable Costs:
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).
4. Damaged or Defective Items
If you receive a damaged or defective item:
📸 Take clear photos of the damage or defect and send them to us at info@peakali.xyz along with your order number.
📦 Return Instructions: We will provide you with a return shipping label and process a replacement or full refund at no additional cost.
5. Non-Returnable Items
Certain items are non-refundable and non-returnable, including:
❌ Customized products (personalized items with names or special designs).
❌ Gift cards.
❌ Final sale or clearance items.
6. Exchange Policy
If you would like to exchange an item, please follow the same return process. Upon receiving the returned item, we will send the exchange product to you. If the exchange item is out of stock, we will issue a refund instead.
7. Contact Us for Assistance
If you have any questions or need assistance with your return or exchange, please contact us:
📧 Email: info@peakali.xyz
📞 Phone: 617-751-6890
📍 Address: 3461 Valley View Drive, Boston
We are here to help and ensure that your experience with Peakali is a positive one! 🌟